patient rights and responsibilities

Did you know?

• Patients have rights and this is how our hospital will honour them We are committed to:
• Treating everyone with respect, dignity, and compassion.
• Ensuring your privacy and maintain confidentiality of your healthcare information.
• Being a safe, comfortable, and accessible space.
• Be helpful to patients and to provide an environment that is free of discrimination.
• Your care team members will introduce themselves and ex­ plain why they are there.
• You lead the decision-making regarding your care. You can choose to involve family, a support person or someone you want to speak on your behalf (advocate). Please let us knom whom you want to include.
• We will make every effort to provide and explain all you will need to make decisions about your care.
• Clear and timely communication is important during your hospital stay. Before you go home we will review, together, your care plan including special instructions, medication chang­ es, follow-up appointments and next steps. Take this time to ask any questions you may have.

You can help

• Keep the hospital a safe space please treat all those you encounter with respect.
• Provide as much of your healthcare information as possible.
• Bring your current medications or a list every time you come to the hospital. This helps us keep you safe.
• Only take medications at the hospital that your care team has given to you. If you have concerns or questions about your medications, please let us know.
  

As a patient of the hospital, you have the right to discuss any concerns regarding your care with Patient Relations. If you have any concerns, please phone 727-3804 or ask to talk to the Director of Quality and Risk.